#区块链争端解决
1.向区块链协会投诉
从事件发生之日起45天内，客户可以向区块链协会投诉。但是，客户必须首先尝试与会员解决投诉。
会员有5天的时间确认收到了客户投诉，并有14天的时间通过会员的内部争议解决（IDR）程序答复投诉。
客户只有在对会员的决定不满意或在14天内没有做出决定的情况下才可以向区块链协会投诉。
2.调查阶段
区块链专家委员会（BEC）将在5个工作日内调查投诉的依据并验证其有效性。
BEC负责人将在5个工作日内与客户和会员联系，以获取所有必要的信息，并查看在调查阶段是否有机会解决投诉。
如果在调查阶段没有解决机会，则投诉将进入确定阶段和BEC。
3.确定阶段
根据确定阶段收集的文件和信息，BEC将对投诉做出决定。
如果需要其他信息，BEC将向客户或会员请求此类信息。被要求方必须在7天内答复。
4.奖励和命令
BEC的决定对会员公司具有约束力。BEC决定仅在客户接受时才对他们具有约束力。
如果投诉人同意BEC的决定，则需要在14天内接受。如果客户在14天内未回应BEC的决定，则该投诉被视为已结束
会员必须在做出决定后的28天内授予和解金。
如果该决定有利于会员，则客户必须在做出决定并将投诉视为已结束之日起7天内向该会员提供释放

Dispute Resolution Process
1. File a Complaint to Blockchain Association
Within 45 days from the time of the incident client can file a complaint to Blockchain Association. However, client must try to resolve his complaint with the Member first.

Member has 5 days to acknowledge the client complaint was received and 14 days to answer the complaint through the Member’s Internal Dispute Resolution (IDR) procedure.
Client can file a complaint to Blockchain Association only if he is not satisfied with Member’s decision or decision wasn’t made within 14 days.
2. Investigation Phase
The Blockchain Expert Committee (BEC) will investigate the grounds of the complaint and verify its validity within 5 business days.

Head of BEC will contact the client and the Member within 5 business days to obtain all necessary information and see if there is a chance to settle the complaint during investigation phase.
If no settlement opportunity during the Investigation phase, complaint will go to the Determination Phase and the BEC.
3. Determination Phase
Based on the documents and information that was collected during Determination Phase, the BEC will make a decision on the complaint.

If additional information is needed, BEC will request such information from the client or Member. Requested party must answer within 7 days.
4. Awards and Orders
BEC decisions are binding on Member firms. BEC decisions are binding on clients only if they accept them.

If complainant agrees with BEC’s decision, he’ll need to accept it within 14 days. If the Client does not respond to the BEC’s decision within 14 days the complaint is considered closed
Member must award the settlement within 28 days of when the decision was reached.
If the decision was in favor of the Member, the client must provide a release for the member within 7 days of when the decision was made and the complaint is considered closed

#区块链投诉
如何提出投诉
步骤1：与您的金融服务提供商联系
我们要求您首先联系金融服务提供商以讨论此问题，并查看是否可以快速解决。
在我们考虑纠纷之前，必须给金融服务提供商直接与您解决纠纷的机会。在大多数情况下，金融服务提供商最多有14天的时间来答复您的投诉。
步骤2：向区块链协会提出争议
如果您向金融服务提供商投诉后仍无法解决争议，则可以向区块链协会提出争议
在线向我们提出争议

How to File a Complaint
Step 1: Contact your financial services provider
We require you to contact the financial services provider first to discuss the issue and see if it can be resolved quickly.
Before we can consider the dispute, the financial services provider must have been given an opportunity to resolve the dispute with you directly. In most cases, the financial services provider has up to 14 days to respond to your complaint.


Step 2: File a Dispute with the Blockchain Association
If the dispute remains unresolved after you have made a complaint to the financial services provider, you can file a dispute with the Blockchain Association
File a dispute with us online
Do you want to provide information about a dispute you have already filed with us?
This includes information about any dispute that has been registered with us but remains unresolved. If you have been given a case number, please quote it in the subject line. For other ways to provide us with information including our postal address see our contact details.

对于希望确保并确认其项目或智能合约符合安全和数据保护通常要求的行业标准的公司而言，安全审核认证是一个完美的解决方案。

区块链公司可以通过获得认证并确保其项目来扩大信任度并为其业务增加价值：

达到或超过通常要求的安全标准
不包含错误或任何其他潜在的安全漏洞
摆脱与安全性相关的任何其他漏洞
立即获取安全认证

区块链协会Smartdec的系统审核提供商在审核项目和智能合约方面拥有丰富的经验，迄今为止已完成200多次独立审核。最近，通过与审计公司BDO Malta的合作，SmartDec专家开始协助马耳他数字创新局（MDIA）对在马耳他申请许可证的公司进行正式的系统审计。

通过使用区块链协会的15％特殊折扣，可以从1,500欧元起对项目进行认证。

September 9th, 2019, The Blockchain Association today announces a partnership with Asia Blockchain Review to promote Blockchain education, information sharing and the Association’s dispute resolution services in local Asian markets.

Asia Blockchain Review

With the growing popularity of digital assets and the issues surrounding them the Association has taken a proactive approach at expanding its educational efforts for traders, investors and the general public. The Association has partnered with Asia Blockchain Review (ABR) to share relevant information about Blockchain technologies in order to help educate traders, investors and the general public on the security, regulation, exchange and storage of digital assets. Interested parties can check out the ‘Blockchain Today’ section of the Association’s website to read the first ABR article on the success of IEOs.

Asia Blockchain Review is the largest community outreach initiative in Asia. It aims to connect all blockchain enthusiasts on a regional scale and facilitate the technological foundation of blockchain through a range of group discussions, technical workshops, conferences, and consulting programs.

About the Blockchain Association

The Blockchain Association is uniting cryptocurrency exchanges and financial firms transacting on the blockchain that are committed to upholding the highest standards of commercial honor and best business practices by providing their customers free external dispute resolution (EDR) services. In joining the professional community companies and individuals have the unique opportunity to consult with industry experts, legal and compliance professionals and fellow association members about regional regulations and compliance in key global markets where digital currencies are in very high demand.