#区块链投诉
如何提出投诉
步骤1：与您的金融服务提供商联系
我们要求您首先联系金融服务提供商以讨论此问题，并查看是否可以快速解决。
在我们考虑纠纷之前，必须给金融服务提供商直接与您解决纠纷的机会。在大多数情况下，金融服务提供商最多有14天的时间来答复您的投诉。
步骤2：向区块链协会提出争议
如果您向金融服务提供商投诉后仍无法解决争议，则可以向区块链协会提出争议
在线向我们提出争议

How to File a Complaint
Step 1: Contact your financial services provider
We require you to contact the financial services provider first to discuss the issue and see if it can be resolved quickly.
Before we can consider the dispute, the financial services provider must have been given an opportunity to resolve the dispute with you directly. In most cases, the financial services provider has up to 14 days to respond to your complaint.


Step 2: File a Dispute with the Blockchain Association
If the dispute remains unresolved after you have made a complaint to the financial services provider, you can file a dispute with the Blockchain Association
File a dispute with us online
Do you want to provide information about a dispute you have already filed with us?
This includes information about any dispute that has been registered with us but remains unresolved. If you have been given a case number, please quote it in the subject line. For other ways to provide us with information including our postal address see our contact details.